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Whether you need help choosing the right robot mower or have a question about your order, our team is ready.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received tracking info within 3 business days of placing your order, please contact our support team.
What is your return policy?
If your robot mower, pool vacuum, smart vacuum, or window cleaner does not meet your expectations, you can initiate a return within the timeframe outlined on our Returns page. Please ensure the product is in its original packaging and condition.
Can I exchange a product for a different model?
Yes, we can help you swap to a different model if the original product is unused and in its original packaging. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose the right robot lawn mower for my yard?
The best mower depends on your yard size, slope, and terrain. Each product page includes detailed specs such as coverage area and incline capability. If you are still unsure, send us your yard details and we will recommend a model.
Are robot pool vacuums compatible with all pool types?
Most of our robot pool vacuums work with in-ground and above-ground pools, including vinyl, fiberglass, and concrete surfaces. Check the compatibility section on each product page, or contact us with your pool details for a personalized recommendation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and operated by The HiveTech, our support team replies to every inquiry within 24 hours.
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Expert Guidance
Our team knows robot mowers, pool vacuums, smart vacuums, and window cleaners inside and out.
Easy Returns
If a product is not the right fit for your home, our straightforward return process keeps things simple.
